Poor Support

I’m reading through my emails when I come across one with the subject line of Poor Support!!!!!!
I count the exclamation points – at least twenty.
Then I think for a moment… did they mean Poor Support as in they got bad support, or are they showing sympathy for Support?
Email strips the nuance out of language.
And also, for that matter, the text of the show notes here on the podcast.
I read the message and it’s just some customer bitching that they had to manage their server themselves.
You know – like the contract says.
No nuances there, folks.