Long ago, I worked in the call center for a hosting company.
They offered dialup access, webhosting, a server farm, and domain registration.
Every call needed to be verified.
If the caller didn’t know the password, we’d send them to Customer Service to verify.
Some would say they didn’t have it with them, others would say their tech person quit.
Didn’t matter. Everyone had to be verified.
Sometimes, the CEO would call, trying to get into a customer’s account to test us.
He’d scream and yell and threaten.
I’d just say “Transferring to you to Customer Service…” and hang up.