When I was an IT Manager, I didn’t do much managing.
I was the only IT person for most of that job, and had half a headcount to cover for me when I was out sick or on vacation.
I wrote up documentation that nobody read, offered training that they never learned from.
And every call was an emergency when it wasn’t.
When I’d help the person, I’d make sure they used the keyboard and mouse because they needed to do the thing.
Plus, if you stand behind someone and point at the screen, you can look down their blouse.