When customers call us, they’re supposed to answer a verification question.
If they don’t have a verification question on file, they need to log into our site and set one.
“But I’m not in front of a computer!” they growl.
I wonder if they pull this crap on people at the bank.
“I left my checkbook and wallet at home,” they yell. “I don’t know my account number. I have no ID. And I never let you put my fingerprint on file. Now give me my money.”
They are resellers, who are entrusted to other people’s stuff.
Seriously misplaced trust.