Friendly

Most customers are not unpleasant. They tell us what problem they’re having, we solve it, and they thank us.
Then there’s the ones who scream over and over, but don’t tell us anything helpful to investigate the issue.
They shout insults. They threaten legal action.
They scream every obscenity they know.
So, while on the phone, I looked at a screamer’s account and grabbed their address and credit card.
And emailed them to a Russian whose pornography and gambling site we’d recently suspended.
Mafia.
“Burn their house down,” I said. “And charge it to their card.”
They don’t scream anymore.