The senior troubleshooters at webhosting support had Christmas week off.
Customers would schedule downtime for kernel and software updates.
Which invariably went wrong.
“I’m losing thousands of dollars every minute!” they’d scream.
Thousands they should have spent on a system administrator.
We were supposed to escalate only critical issues, but nobody answered.
So it went up the chain… supervisors, managers, senior managers, a VP.
The only person who’d get suspended or fired was the unlucky fucker who got the call.
The next year, it would happen again.
Thank goodness the bosses rewarded themselves with bonuses for their keen planning skills.